Shipping Policy

Vino Italiano will only ship orders to a valid address within Australia.

Minimum Orders
There is no minimum order, you can order a single bottle or a mixed case.

Delivery
Vino Italiano supports the responsible service of alcohol. Under Australian law, it is illegal for anyone under the age of eighteen to either order or receive alcohol.

Vino Italiano ships all orders from our climate controlled Melbourne warehouse, Tuesday to Friday. Depending on your location, we use the services of Fastway Couriers or Australia Post. For delivery to most Australian cities, please allow three to five working days and five to seven for rural and regional areas. If you are not at home at the time of delivery a notification card should be left to advise re-delivery options.

Please note that in extreme heat conditions we reserve the right to hold your order until such time as the weather is favourable to transport it.

Delivery Charges
We offer free delivery for all orders over $250. For orders under $250, delivery charges will apply for each singular carton of six of twelve, depending on your order. This charge (if applicable) will be applied at the time of checkout.

Returns
If you have ordered the wrong item, please contact us to arrange a return. Return shipping for ordering the incorrect item will be at the expense of the customer. Vino Italiano will issue a full refund for the goods within 14 days.

If your order has been packed incorrectly by Vino Italiano and you receive the incorrect product in your shipment, please notify Vino Italiano strictly within 48 hours of receipt of the shipment. Vino Italiano will request that you return the incorrect items in the Vino Italiano carton. On receipt of the intact returned goods, and within 14 days, Vino Italiano will refund to you the amount for the incorrect item/s, plus the return shipping costs.